Patientco, a next-generation patient payment technology company, today announced that its Interactive Voice Response (IVR) integration is now available in the Epic App Orchard marketplace and has been selected by Memphis, Tenn.-based Baptist Memorial Health Care.
As providers have cited a surge in patient calls resulting from COVID-19 and billing concerns, Baptist Memorial wanted to lift the burden from its revenue cycle management (RCM) team while also improving patient service and the overall experience.
“We wanted to give our patients the flexibility of payment by telephone in addition to our existing web and mobile options. All of these options
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