A Guide to Avoiding RCM Worst-Case Scenarios: Part 1

What does a complete healthcare experience look like?

In some cases, the treatment portion of patient care is viewed as the standard by which patient experiences are graded. However, treatment is only one half of that journey. The other half, the patient’s financial experience, begins before they ever walk through a hospital’s door.

As soon as a patient picks up the phone to schedule an appointment or logs into a hospital website, their financial experience has begun.

This two-part revenue cycle management series covers some of the common pitfalls hospitals can stumble into when it comes to the patient’s financial