Drawing on new muscles when entering an unknown territory

As a new CEO, I came into 2020 with big plans and a strategy in place to execute the transformation of a 15-year-old global company. But as many of us know, the best-laid plans don’t always work out.

With the onset of a global pandemic, I, along with other leaders, had to quickly pivot to manage the crisis and maintain business continuity while the entire ecosystem learned to navigate unknown territory. I’ve always believed that companies need to look after their people first and foremost and in these moments of uncertainty, ensuring that my employees understand the path they are