Leaked email and audio reveal Carnival-owned Holland America has struggled to give refunds to some customers (CCL)

Published on:

Holland America Line has struggled to deliver refunds in a timely manner to some customers in recent months, according to an internal email and a recording of a conference call obtained by Business Insider.  Holland America Group executive Christy Oakland said during the conference call that the company had been working to make an automated system to process refunds in bulk, and its development slowed down the pace at which the company was able to issue refunds.  The company has now finished developing the automated system and will begin issuing delayed refunds this week and next, Oakland said.

Read more    Source: businessinsider.com

Leave a Reply