RCM Myth: Healthcare Billing Is Just A Back-Office Job

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Marvin Luz, Sr. Director of Greenway Revenue Services at Greenway Health

Historically, there was a belief in healthcare that revenue cycle management (RCM) was only a job for the back office. But today, medical practices are well-aware all staff members are critical to the revenue cycle. This responsibility extends through every aspect of a practice, from the front office to back office with the clinical staff in between. 

The front office, for example, plays a role in generating revenue, because they can optimize scheduling and collect patient and insurance information, as well as co-pays upfront. The clinical staff can ensure

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