The Number One Way to Increase Client Retention

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A lot of businesses focus primarily on serving their clients. While it’s great to take care of your clients, starting with them is going backwards. Great client service actually begins with investing in and giving value to your employees. Why?

The first part of the answer is: it’s the right thing to do from a human perspective.  Why wouldn’t we treat our people who make up our company well? Why wouldn’t we want them to love where they work and enjoy the impact that they’re making?

The second part of the answer really impacts your business: you are modeling for your

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