‘Weasels have eaten our phone system’ — Citi customers trying to call customer service were met with the same odd prompt (C)

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Multiple people on Twitter said Tuesday night they had tried to call Citibank’s customer support line, but were only met with the automated prompt: “Hello world. Weasels have eaten our phone system.” Although some speculated Citibank’s phones had been hacked, this prompt was actually in place of an error message indicating something was wrong with the bank’s phone system. Citibank is one of many companies whose customer support numbers and automated voice-activated phone systems run on an open source toolkit called Asterisk. The weasel prompt was developed around 15 years ago and is only one of several

Read more    Source: businessinsider.com

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